Review updated on May 05, 2021

Pulse Icon
Live mattress prices

The Emma Pillow Reviews

Various magazines and newspapers have conducted a The Emma Pillow review and in general, the The Emma Pillow gets extremely positive reviews from customers.

Yellow starYellow starYellow starYellow starYellow star

The Independent rated the Emma mattress as one of the 18 best on the market: You'll find as you go to sleep your body gradually sinks into the foam, but not too far, meaning it's the ideal mix of comfort and support. When two are in the bed you don't feel any dips from the other person either, meaning you can both sleep in your desired position without decreasing the other's comfort levels. We found it was especially good for back sleepers too as it felt much more supportive than cheaper models.

The Independent

The Evening Standard named the Emma one of its best mattresses of 2018: The Emma mattress is soft, comfortable, and feels far more sturdily built than most other mattresses towards the softer end of the spectrum… In other words, it’s a potential lifeline for people who share their bed with a restless sleeper. It provides blissful, supportive comfort on your side or front.

Evening Standard

Emma mattresses are a firm favourite with Which?: Described by Which? Magazine as ‘exceptional’, the Emma Original is the second Which? Best Buy award to be won by Europe’s leading bed-in-a-box brand.

Which? Magazine

This mattress has made an enormous difference to the quality of our sleep. We feel comfortable and supported throughout the night and wake up feeling refreshed and ready for the new day. We wholeheartedly recommend this mattress. (July 2020)

Emma Customer

Since swapping my average mattress for the Emma mattress last December, I experience less disturbed sleep, much needed comfort and support for my back. It really does what it says on the tin - for instance when my partner gets up in the middle of the night it doesn't wake me at all. I would definitely recommend this mattress to anyone. (June 2020)

Emma Customer

Since our Emma mattress settled into shape it is now so comfortable and my back no longer hurts. I also used to get back muscle cramps and I don’t get those anymore either. The mattress also absorbs my partners movement so I don’t wake up as much which is so good! Would definitely recommend an Emma mattress! (April 2020)

Emma Customer

To be honest, I only bought this for our spare room, but now I sleep on it every night. I’ve been sleeping on various ‘industry leading memory foam mattresses’ for the past decade that are twice the price. They and Emma are superb; silent, supple and supportive - especially good when sharing a bed with someone else. But the Emma mattress WINS, because it also gives superior ventilation and leaves you feeling fresher and cleaner after a night of sleep. Hands down the most comfortable mattress I’ve slept on. When you then consider it is also half the price of my original - I’m speechless. Will definitely buy again. (November 2019)

Emma Customer

I had some reservations on ordering a mattress in the post but I can honestly say it’s the best mattress we've ever slept on. I was honestly expecting to take them up on their offer of free returns but we still have it 4 months later! The memory foam offers firm support but is also soft and snuggly! Its genius! Super happy customers! (September 2019)

Emma Customer

We have been used to a very firm bed so I was not sure if the Emma Mattress would be too soft but actually it is just right. I was also concerned about indentation but again, there are not any major dips or ridges after 3 months+ use so we are really very happy! Lovely comfortable mattress and slept fine from the very first night of putting it on! It's beautifully made, full of tech and looks lovely! Great buy! Highly recommend! (August 2018)

Emma Customer

Best mattress I have ever bought! It does exactly what it states. My husband and me sleep in various positions and were very restless before we bought this mattress. We could feel every movement each other were making during the night, but no longer. We have such a good deep sleep now; we wake with no aches and feel refreshed. I would highly recommend purchasing this mattress. (July 2018)

Emma Customer

The Emma Pillow prices & sizes

Looking to save money on a The Emma Pillow? Below are the latest prices and available sizes from popular retailers.

No items found.
Layer & construction details
Dropdown arrow

Firmness, Comfort & Support

It's important to make sure that you choose the right firmness and support for your needs when you pick a mattress. Our handy bullet points below condense the important information.
Firmness, comfort & support details
Dropdown arrow

Emma Mattress Discount Codes & Deals

Emma frequently offer voucher codes, giving customers generous percentage discounts on their mattresses and sleep bundles. You'll also find money-off offers if you spend a certain amount with them. And keep an eye out for the Emma mattress sale! Below are the current offers available through Emma.

Sorry we couldn't find any vouchers at this time
See all mattress discounts & offers

Recommended Products by Emma

As well as their award winning mattress, Emma sell a dedicated mattress protector and pillow, as well as a small range of bedding. Below are the top products available through Emma.

Other Mattresses by Emma

As well as the The Emma Pillow, Emma also offer different mattresses.

Other benefits of buying an Emma Mattress

Trial Period

200 nights with a full refund if not satisfied


Credit / debit card or you can apply for 12 months interest free credit.

Made in the UK

Emma mattresses are made in the UK

Free delivery and returns

You receive free delivery and returns with your Emma mattress


10 years

Emma Mattress FAQ's

From delivery to returns and refunds, here are the most frequently asked questions from customers about Emma mattresses.

Trial & Guarantee
How does Emma’s 200-night trial work?
Dropdown arrow

Emma’s trial period allows you to test drive any Emma product for 200 days so you can decide if it’s right for you. The trial starts from the day of delivery and, if you decide that Emma isn’t right for you, you simply contact the customer service team via the contact form to arrange a pick-up date and receive a refund. It’s not necessary to keep the box or plastic packaging that items arrive in, but Emma do request that the mattress is in good condition.

How does Emma’s 10-year guarantee work?
Dropdown arrow

Your 10-year guarantee starts as soon as you receive your mattress. Emma’s warranty covers dimensional stability and durability of the core materials.

What are Emma’s delivery costs?
Dropdown arrow

Emma will deliver using standard shipping for free. You can also choose Premium Delivery for a small cost, which allows you to choose a specific date for delivery and a 3-hour time window. This service is free if you purchase an accessory alongside your mattress.

How long does Emma’s delivery take?
Dropdown arrow

You can view your estimated dispatch time frame under the ‘order’ section. Your order will be dispatched within the prescribed dispatch time frame. Your mattress is rolled, vacuum packed and then shipped directly from the factory in the UK to your doorstep. Emma ships with UPS, DPD and Rhenus. After you place your order, you’ll receive a delivery confirmation via email. Upon dispatch, you’ll receive tracking information from the courier service and will be able to follow the progress of your delivery.

Will the couriers take the Emma mattress to my bedroom?
Dropdown arrow

Unfortunately couriers are not permitted to enter your home beyond the front door, so they cannot carry your mattress up any stairs or to your bedroom.

Can Emma collect my old mattress?
Dropdown arrow

Emma can collect your old mattress as long as you book this at the same time as your order. Your old mattress will be picked up after your new Emma mattress has been delivered to make sure you always have at least one mattress in your house. Once Emma has confirmation of your delivery, their partner courier company will contact you within three working days to schedule the pickup of your old mattress.

Receiving your mattress
Is there a right way to unpack the mattress?
Dropdown arrow

The Emma mattress is packed for convenience. Just unbox, roll the mattress out, remove the plastic wrap and the mattress is ready for sleeping. The mattress should not be left in its box for any longer than four weeks. Emma recommend that you wait 2 hours before sleeping on the mattress so that it can fully expand.

Returns & refunds
How do I return my mattress?
Dropdown arrow

If you want to return your mattress you can simply use the self-service Emma mattress returns portal to arrange a free pickup. After Emma have initiated a return one of their collection companies (British Heart Foundation, Debra or Keen & Able) will contact you via telephone within 2-3 working days to organise a suitable date for collection.

As soon as Emma have received your return they will issue you with a refund. This can take up to two weeks to process depending on the payment method you used. If you have purchased your mattress using the Klarna monthly instalment option your payment plan will be reimbursed within 3-10 working days. However much you have paid up until the return is processed will get refunded on to the card that is linked to the plan.

About the mattress
How can I wash the mattress?
Dropdown arrow

Emma’s cover is removable and can be washed in a washing machine. You can also wash single stains off by hand with a gentle washing detergent. 

Does the mattress require a special slat frame?
Dropdown arrow

No! The Emma mattress is designed to lie on any surface and bed frame. The only recommendation is that slats are no further than 7.5cm apart.

How firm are the Emma mattresses?

Both Emma mattresses are categorised as medium firm. However, customer and industry reviews suggest that the Emma Hybrid is slightly softer than the Emma Original. 


Richard Plumridge

Richard is passionate about helping people get a better night's sleep. As someone who has struggled with sleep and spent a lot of time researching the perfect mattress, Richard has built an in depth understanding of the merits of each mattress brand and what to look for to help you find your perfect sleep.

Question Mark icon
Can't find what you're looking for?
Check our mattress brands & retailers.
Available retailers